Account & Data Deletion

Last updated: 8 October 2026

You can delete your MintCards account and the personal data linked to it at any time. This page explains how it works. The binding text is our Privacy Policy (in Italian).

Delete from the app

In the MintCards app, tap the gear icon at the top, then Settings → Privacy → Delete account, and confirm by typing CONFIRM. On the same screen you can first request a copy of your data.

Seven days to change your mind

Your account is deleted 7 days after the request. Until then you can stop it from the same screen with Cancel deletion. If you signed in with Apple, MintCards is disconnected from your Apple ID as soon as the deletion is scheduled.

What has to be closed first

We cannot delete an account while something is still open with money or other people involved:

• money in your MintCards wallet (transfer it to your bank account first);
• sales to stores still in progress, or open orders;
• open support requests, cases or return reviews;
• a store account that is still active.

The app shows what is blocking the deletion. Close it, then request deletion again. If something new opens during the 7 days (for example money arrives in your wallet), the deletion is put on hold and retried 7 days later: the app shows the new date, and you can still cancel.

What gets deleted

• Your profile: name, display name and date of birth. Your email is replaced and your password removed.
• Your collections, decks, lists, wishlists, addresses (with phone numbers) and preferences.
• Your scan history and the corrections you made to the scanner.
• Notifications, devices, sessions and consents.
• Everything else linked to your account, except the records below.

What we must keep, and why

Some records stay after deletion because the law requires them or because they also document another party’s transaction. Your profile is anonymised; these records are kept only for these purposes and periods, and invoices keep the details the law requires them to contain:

• Orders, invoices and stores’ purchase documents: 10 years, by law.
• Wallet movements, payments and payouts: 10 years, to reconstruct balances and for tax obligations.
• Sale proposals: kept as a record of the sale for the store too, with your payment details and tracking codes removed.
• Withdrawal declarations and receipts: 10 years, as proof that you exercised the right.
• The record of your deletion request, as proof that we carried it out.

Backups rotate every 7 days: deleted data disappears from them when they expire. The Privacy Policy (section 6) lists every retention period.

Without the app

If you cannot use the app, email support@mintcardsapp.com from the address of your account, with the subject “Delete my account”. We may ask you to confirm it is you. We reply without undue delay and normally within one month. The same rules apply: 7 days to change your mind, and anything still open has to be closed first.

Website waitlist

Signing up for the waitlist on this website is separate from the app account: deleting the account does not remove it. To be removed, write to support@mintcardsapp.com.

Signing out is not deleting

Signing out or uninstalling the app does not delete your account. Deletion is permanent and cannot be undone once carried out.

Contact

Questions about deletion: support@mintcardsapp.com, or certified email (PEC) mintcardsrl@pec.it.